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there is plenty of water and she puts her head under like she is trying to go under but she cant and i dont know why can someone help me figure this out thx

What's the water temperature? What's the basking area like?

the water temperature is 83 the baskin area is cool it's has gravel with moss on top and the temperature is about 78 to 82

How big/old is she?

srry for the late post but thx everyone for the help unfortunately sapphire didnt make it she had soft shell syndrome too bad and she had swollen eyes for to long and died from starvation but i did get another turtle his name is bandit and he is one year old and very healthy he is 4 inches but i got him a 55 gallon tank to make him happy and a acrylic turtle dock with a 55 gallon filter and many water plants but he wont bask and i think its because i just got him a couple days ago but im not sure and he stays at the bottom of the tank and walks doesnt swim can anyone tell me y

Sorry to hear about Sapphire. Hopefully things will work out better with Bandit. Post up some pictures!