Ive been having to clean out my tank completely every week and clean the filter media every three days practically. I might as well clean out the tank every week without a filter. It will be easier. I can get the tank to sparkling clean in about twenty minutes without that filter.
Today when I cleaned out my tank and dumped the filter, the water had foam on the surface and it was cloudy. It hasnt even been two weeks since I had cleaned the tank. The media had lifted from the canister as always making the water pour out in a weird way and the water inside the filter itself didnt smell right. There was so much slime in that filter, I could have scooped it out to make a cup worth. I had just cleaned it three days before and it takes me about 30 minutes to clean that filter because I have to completely take it apart to get to all the slime and gunk.
I talked to Hagen about my problem and they told me it could be a defective sponge because they couldnt think of what it can be. Im doing everything correctly. So they sent me a new one for free, same thing keeps happening. The water is just not clean, it doesnt even last a week clean.
I just couldnt keep the tank like that anymore. When I upgrade her tank and Im able to get a good under cabinet filter, that I dont have to remove slime from every three days, I will put it for my turtle. Isnt the purpose of the filter so I dont have to keep draining the tank every three days? I mean, at the very least a week it should last completely clean with a filter.
Ive read posts on here of people that dont have to change their water for a month.
In the mean time I have to just clean her tank out every week and use a turkey baster to pick up solids daily. The water warmer seems to be working fine even though there is no cycling water because my tank is really not that large. So temp wise everything is good. Just my bad luck with that filter.......

