February 1, 2012
PRE-SALE
Many loyal customers are calling and asking us to put products on a pre-sale list with their credit cards to be sure they can get our new bulbs when they come in without waiting for the purchase option to be available. To be fair to all we have decided to make certain products available for pre-sale purchasing. Please understand that the order will not be here before 2/18/2012. Our stock order was placed and paid for in December of 2011 but because of the New Year holiday it was not completed before the close of our factory. If you decide to order, you will be first on the shipping list. As always, we very much appreciate that our friends demand only the best for their creatures or rather their family, as we do.
March 3, 2012
New 100 watt and 160 watt bulbs are in (high volt and 275 watt on their way). We are sorting, testing and adjusting them this weekend. Orders will be going out Monday the 5th. Thank you for your patience!
zuse wrote:So, I had pre-ordered and my bulb arrived Monday (shipped quickly once they sent the email that they had arrived and were being sent out). Turtle is happily basking.
There's a page included about why the 100wt bulbs having the frosting on the outside. It says they are still working on getting the bulbs made that have the magnesium oxide coating on the inner bulb. When they are available, that version will be more expensive, and they will continue to offer both types.
So, I was fortunate enough to not purchase from them during that rough period (so no bad taste in my mouth) and thought I'd give them a chance since my individual experiences were good. Hopefully they have their act together now.
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