Habitat - Indoor :: Filters for 100 gallon tank

[steve]

Sure there is recourse off Amazon. It's a pain to get to talk to someone, but the usually try to correct mistakes. Worth a shot because you really shouldn't have to pay for others mistakes. If that fails, let your credit card company know to dispute the charge. If you have American Express, I think they offer additional protection.

[Kansasslider]

Oh no! Call the person that sold it to you from Amazon or contact Amazon!! I had the same thing happen to me on e-bay. The guy I got it from sent me a new hose! They have to stand behind what they sold you. Don't give up be polite and I bet they will send you the right hose. Its supposed to be 10'or 12' long. I don't remember for sure. Keep on em! If they don't or won't work with you call your credit card company. Your protected!

[steve]

If it's off ebay (I know this is not the case here, but for reference) do talk to the seller. If its an individual and not a company, maybe they can credit you. Lastly, you can dispute it with PayPal. They are a pain, but usually side with the buyer which is not always right or fair.

[Kansasslider]

If Amazon fulfilled the purchase its 100% covered. If it was a third party seller you will need to contact that seller. I buy all kinds of stuff from Amazon and have never had a return issue. If Amazon sells you something and its broken, missing parts etc they will give you a free return label. I try not to buy from a third party seller because their warranty can differ from Amazon's but most give a 30 day warranty. If you have problems with a third party seller your also protected by Amazon's A to Z Guarantee. Let us know if it was resolved.
http://www.amazon.com/gp/help/customer/ ... eId=537868

[Peva]

That's crazy! Was it marked as new on Amazon? You can file a claim with Amazon to either get that money reimbursed or get the entire thing replaced.

[ataraxiamb]

I was an idiot. I didn't take the whole filter out of the box because I just saw the big thing left in the box and the little hose on top. I took the big tank filter out of the box and it was wrapped around it. Oops!

[Kansasslider]

So the short hose was an extra? That's strange!

[ataraxiamb]

Yeah. I haven't put it together yet, but I don't see in the diagram where on earth it goes.

[Kansasslider]

That's too funny!!! That small hose hooks up to the drain valve on the bottom of the fx6. I don't use it and forgot it even came with it.

[Peva]

Good story lol

[angeles]

I believe with the FX6 the short hose is used for the purge valve.